1. Who we are
YASIGN is a custom signage manufacturer based in Huizhou, Guangdong, China. We provide custom illuminated signs, light boxes, neon signs and related signage products for business customers worldwide.
2. Information we collect
When you request a quote, submit a lead form, contact us or communicate with our team, we may collect:
- Name, company name and job-related contact details.
- Email address, phone number, WhatsApp number or other contact information you provide.
- Project details such as product interest, quantity, size, material, artwork requirements, delivery country and deadline.
- Messages, attachments, design files or reference images that you choose to send to us.
- Basic website usage information, such as page visits, browser type and referral source, where analytics or advertising tools are used.
3. How we use information
We use customer information to respond to inquiries, prepare quotations, confirm product requirements, arrange samples or production, provide shipping updates, improve our services and maintain normal business records. If you submit information through Facebook or another advertising platform, your information may be used to follow up on that inquiry together with the platform's own privacy terms.
4. Legal and business basis
We process information because you request a quote or business communication from us, because it is necessary to provide our services, or because we have a legitimate business need to manage customer inquiries, orders, quality control and after-sales support.
5. Sharing information
We do not sell customer information. We may share necessary information with service providers who help us operate our website, manage customer communications, process files, arrange logistics, support advertising measurement or comply with legal obligations. These providers should only use the information for the services they provide to us.
6. International transfers
Because YASIGN serves customers globally, your information may be processed in China or other countries where our service providers operate. We take reasonable steps to protect information during these transfers.
7. Data retention
We keep customer inquiry and project information for as long as needed to respond to the inquiry, provide products or services, maintain business records, resolve disputes and comply with legal or accounting requirements. When information is no longer needed, we will delete it or anonymize it where reasonably possible.
8. Your choices
You may ask us to update, correct or delete your contact information, or ask us to stop sending non-essential business communications. Some information may need to be retained where required for order records, legal compliance or dispute resolution.
9. Security
We use reasonable administrative and technical measures to protect customer information. No website, email system or online transmission is completely secure, so please avoid sending highly sensitive personal information unless it is necessary for your project.
10. Cookies and advertising tools
Our website and advertising pages may use cookies, analytics tags or advertising pixels to understand website performance, measure campaigns and improve customer service. You can control cookies through your browser settings. Advertising platforms such as Facebook may also process information according to their own privacy policies.
11. Contact us
If you have questions about this privacy policy or how your information is handled, please contact YASIGN by email at [email protected] or through the contact form on our website.